We pride ourselves on providing exceptional personal Customer Care as part of the overall StefaniBags.com eBoutique shopping experience.
If, for any reason, you are not completely happy with your purchase, StefaniBags will accept your timely return for refund, exchange or store credit of any unworn and unused handbags. Merchandise must be in PERFECT CONDITION, COMPLETE with ORIGINAL VENDOR PACKING MATERIAL and TAGS MUST still be attached on the item(s). Please DO NOT REMOVE manufactures packaging on ZIPPER PULLS, HANDLE / SHOULDER WRAPS & HARDWARE COVERING. If packaging is removed we will not accept it for return.
We will not accept returns for exchange or refund on merchandise that does not have original packaging. IF YOU OBTAIN AN RMA AND SEND BACK MERCHANDISE WITHOUT ORIGINAL PACKAGING, YOU WILL BE CHARGED $25.00. Please note; When returning a handbag please return item in original box and place shoulder strap inside the bag so it will not crease and damage the leather. A fee of $25 will be incurred if merchandise is packaged inappropriately and placement causes damage in transit.
The website order receipt and packing slip should also be included. Please note:
YOU MUST OBTAIN AN RMA (Return Merchandise Authorization), by calling 877-357-0707 or emailing us at info@stefaniBags.com. Please do not return merchandise without an RMA. If you send something back to us without an RMA it will be RETURNED TO SENDER and shipped back at your expense.
StefaniBags offers refunds and/or exchanges on styles within 7 days from receipt of item. Store credit or exchange for items received after 7 days and within 21 days of receipt of item. Returned merchandise received after 21 days will be RETURNED TO SENDER and shipped back to you at your expense. Please note: if you have purchased an item at a discount of 26% or more from original retail price then your purchase is a Final Sale and may not be returned. Please See Below for additional Final Sale items that may not be returned.
Note: Evening bags, clutches, wallets, jewelry, further reduced and clearance merchandise are all final sale items, non-returnable and non-exchangeable. Foley + Corinna Disco City's & House of Harlow 1960 sunglasses are a final sale, non-returnable and non-exchangeable. All apparel items are non-refundable, may only be exchanged for an equal value item or Store Credit, valid for one year from original purchase. No exceptions.
Merchandise purchased at a discount of 26% or more from the original retail price are non-refundable and non-exchangeable. These purchases are all final sale. No exceptions.
For your protection, you must send the packaged merchandise back to us via traceable carrier and insured for the full amount of item enclosed. We are not responsible for missing packages.
StefaniBags merchandise must be returned in new and original condition. All further reduced, clearance items, or merchandise purchased with any discount promo code of 26% or more are non-refundable and non-exchangeable. These purchases are all Final Sale.
Unfortunately, we cannot refund any incurred shipping charges.
Send to:
StefaniBags.com
Returns Department
2005 Merrick Road
Suite 394
Merrick, NY 11566
Please see Policy instructions below:
Note: A $10. restocking fee automatically applied to any return or exchange received without an RMA number on the outside of the package. No exceptions.
Returns
If you're making a return, please
download our return exchange form here to include with your return. You must also obtain a Return Merchandise Authorization (RMA) number. An RMA number may be obtained via email request only, please email us at
info@stefaniBags.com for an RMA number. The RMA number must be clearly written on the outside of the returned box. All returns are charged a $6 restocking fee when the item is accepted back at our warehouse.
Exchanges
If you're making an exchange, please
download our return exchange form here to include with your exchange. You must also obtain a Return Merchandise Authorization (RMA) number. An RMA number may be obtained via email only, email us at
info@stefaniBags.com for an RMA number. The RMA number must be clearly written on the outside of the box. Shipping charges are the customers responsibility and will be charged to credit card. All exchanges are charged a $6 restocking fee when the item is accepted back at our warehouse. Shipping costs are the customers responsibility fot both the returned item and exchange.
Store Credit
Store credit will be for the value of the item at the time of receipt minus a $6 restocking fee. You will receive a Store Credit Certificate via email. Store credit is valid up to one year from original order date. All Store Credit purchases will incur applicable shipping charges. Store credit purchases are executed over the phone with a Customer Care Rep, please call 877.357.0707.
Special Orders
All Special Orders including Pre-Orders and Re-Order of Sold Out merchandise requested by the customer are non-refundable and may only be exchanged for an equal value item. Customer is responsible for shipping both ways, for the return and for exchanged item. Customers who purchase a pre-order, and later choose to exchange the item, may not use a discount promo code for their exchange. Item selected for exchange must be of equal or greater value of the original preorder price. Any order received that includes a promo code and is an exchange will be voided.
Promotional Gift
From time-to-time, we offer a FREE Promotional Gift with purchase. If you are returning a purchase that included a promotional item, the promotional item must be returned with merchandise purchased. If you want to keep the promotional item, you will be charged the retail value. Otherwise, the gift must be returned with merchandise. If not returned, the retail value of the gift will be deducted from refund.
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StefaniBags reserves the right to refuse returns under any of the following circumstances. Under these circumstances, the return will be immediately sent back to the customer and is ineligible for refund:
- The returned item shows signs of use or wear, is damaged, stained, scuffed, scratched, etc.
- The returned item is improperly packaged by the customer (sent back without original or other tissue packaging or sent back in a too-small container). If packaging leads to damage and causes item to become unsellable, stefaniBags will not offer credit or refund. Be gentle!
- StefaniBags prides itself on providing a happy e-boutique shopping experience, and wants you to be satisfied with your purchases! You can call us at 877.357.0707 or email us @ info@stefaniBags.com with any questions, comments or ideas you may have.
Thank you for your business!
~ Stefani Style Incorporated ~